Planning a visit to Jim Thorpe and hopping on board one of our trolleys? We can’t wait to welcome you! Whether you’re joining us for a Historic Tour, a scenic Wine Tour, or a spine-tingling Ghost Tour, we know your time is valuable—and so is ours. To help make your experience as smooth as possible, we’ve put together this clear and easy-to-understand Cancellation & Refund Policy so you know exactly what to expect.
✅ Need to Cancel? Here’s How It Works
We understand that plans change. If you need to cancel your reservation, here’s how our policy works:
✔️ Full Refund — 48 Hours Notice
If you cancel your tour 48 hours or more before your scheduled departure time, you’ll receive a 100% full refund. No questions asked!
✉️ Cancel by calling the ticket booth at (570) 732-8698
📩 Or email us at lynn@jimthorpetrolley.com
🔁 Reschedule — Within 48 Hours
If you cancel within 48 hours of your scheduled tour, we will do our best to reschedule your tour to another available date and time. Please note, no refunds will be given at this point, but we will work with you to find a new time.
❌ No Refunds or Rescheduling — Within 1 Hour
We kindly ask all guests to plan ahead:
If you cancel within 1 hour of your scheduled tour time, we are unable to issue refunds or reschedule your tour.
This is because our trolley tours run on a tight schedule, and your seat is reserved for your group. We want to be fair to all guests and keep everything running smoothly.
🚗 PARKING IN JIM THORPE: Plan Ahead!
We love our charming town—but one thing we don’t love is the limited parking, especially during peak seasons.
🔹 Weekdays: Arrive at least 1 hour early to allow time for parking and walking to the Visitor Center
🔹 Weekends: Plan to arrive 2 hours early — trust us, it can get very busy!
⏰ Our trolleys run on time and cannot wait for late arrivals.
❗ If you miss your tour due to parking or lateness, we cannot offer a refund or rescheduling.
📍 Helpful Tips to Avoid Stress:
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Use local parking lots when possible
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Consider taking a shuttle or arriving early for breakfast or shopping
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Follow @JimThorpeTrolley on social for day-of updates and reminders
📝 Final Thoughts
We want every ride with the Jim Thorpe Trolley Company to be magical—from the moment you book to the time you step off the trolley. Our policies are in place to protect your experience and ours, ensuring everyone gets to enjoy the magic of Jim Thorpe without delay or disappointment.
Thank you for your understanding and support!
🎟️ Ready to ride? Book your tour now online or visit us at the Jim Thorpe Visitor Center!
📞 Questions? Call us at (570) 732-8698
📧 Email: lynn@jimthorpetrolley.com
📍 Location: 2 Susquehanna St, Jim Thorpe, PA